Terms of Service

1. Acceptable Use Policy

When using our services, you agree to:

• • Provide accurate, complete, and current information when submitting inquiries or entering agreements
• • Use our services only for lawful purposes and in accordance with these terms
• • Respect the intellectual property rights of Phongsali Silence and third parties
• • Maintain confidentiality of any proprietary information shared during our collaboration

2. Prohibited Uses

You may not use our services to:

• • Engage in fraudulent activities or misrepresent your identity or affiliations
• • Violate applicable laws, regulations, or third-party rights
• • Interfere with the proper functioning of our website or services
• • Attempt to gain unauthorized access to our systems or user data
• • Use automated systems to scrape, collect, or harvest data from our website

3. Service Access Requirements

Access to our website is provided on an as-available basis. You are responsible for obtaining and maintaining the internet connection, devices, and software necessary to access our services. We reserve the right to refuse service, terminate accounts, or restrict access to anyone for any reason at our discretion.

4. Fair Usage Guidelines

Our services are designed for serious collectors, tea professionals, and conservation-minded individuals or organizations. We expect inquiries and communications to reflect genuine interest in ancient tea heritage and sustainable sourcing practices. Excessive or inappropriate use of communication channels may result in restricted access to our services.

1. Client Relationships

While our website does not require account creation for browsing, establishing a working relationship for tea sourcing, conservation partnerships, or consultation services involves providing contact information and agreeing to specific service terms. These relationships are based on mutual trust and shared commitment to heritage preservation.

2. Your Responsibilities

When engaging with our services, you are responsible for:

• • Maintaining the accuracy of your contact information and updating it as needed
• • Honoring commitments made during sourcing or partnership agreements
• • Communicating promptly regarding changes in needs or circumstances
• • Respecting the time and resources of both our team and community partners

3. Relationship Suspension or Termination

Either party may terminate the relationship at any time with appropriate notice. We reserve the right to suspend or terminate service relationships immediately in cases of material breach of these terms, fraudulent activity, or conduct that jeopardizes our community partnerships or conservation efforts.

1. Service Uptime and Maintenance

We strive to maintain website availability but cannot guarantee uninterrupted access. Periodic maintenance, technical issues, or circumstances beyond our control may cause temporary unavailability. We will make reasonable efforts to minimize disruptions and provide notice when possible.

2. Material Availability

Ancient tree tea availability depends on natural harvest cycles, community decisions, and sustainable harvesting practices. We cannot guarantee the availability of specific materials at any given time. Seasonal timing, weather conditions, and conservation priorities all influence what materials we can source.

3. Geographic Scope

Our services focus on materials from Phongsali Province and surrounding regions in Laos. We operate within the constraints of local regulations, community agreements, and practical logistics. Some locations or materials may be unavailable due to access limitations or conservation priorities.

4. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to pricing, available materials, partnership structures, or service offerings. Material changes to existing client relationships will be communicated in advance when possible.

5. Service Updates

We continuously improve our services based on client feedback, evolving best practices, and changing circumstances in tea-producing regions. Updates may include new documentation formats, refined sourcing processes, or enhanced partnership opportunities.

1. Content Ownership

All content on our website, including text, images, graphics, logos, and documentation formats, is owned by Phongsali Silence or used with permission. This content is protected by copyright and other intellectual property laws.

2. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose. This license does not permit you to reproduce, distribute, modify, or create derivative works from our content without explicit permission.

3. Provenance Documentation

Documentation provided with sourced materials, including origin records and processing information, may be shared by clients as needed to verify authenticity. However, the format and methodology of our documentation system remain our intellectual property.

4. Trademark Notice

Phongsali Silence and associated marks are our property. Use of these marks without permission is prohibited and may constitute trademark infringement.