Terms and Conditions

1. Compliance with Laws and Regulations

You agree to comply with all applicable laws, regulations, and industry standards in your jurisdiction and in Laos, including but not limited to:

• • Import and export regulations governing tea and agricultural products
• • Food safety and product authenticity requirements
• • Intellectual property laws and copyright protections
• • Consumer protection and trade practice regulations
• • Anti-money laundering and financial transaction requirements

2. Prohibited Activities and Behaviors

Users are expressly prohibited from:

• • Misrepresenting the origin, quality, or authenticity of materials obtained through our services
• • Engaging in fraudulent activities or making false statements in communications
• • Using our services for unlawful purposes or in ways that harm others
• • Attempting to circumvent established sourcing or partnership processes
• • Interfering with or disrupting our services, systems, or community relationships
• • Harvesting or collecting information about other users without consent

3. Content Guidelines and Restrictions

Any content you submit through our website or in communications must be accurate, lawful, and respectful. You may not submit content that is defamatory, obscene, harassing, fraudulent, or infringes on third-party rights. We reserve the right to remove or refuse any content that violates these guidelines.

4. Age Restrictions and Requirements

Our services are intended for individuals and organizations capable of entering into legally binding agreements. If you are under 18 years of age, you may not use our services without parental or guardian consent and supervision. By using our services, you represent that you meet these age requirements.

1. Indemnification Obligations

You agree to indemnify, defend, and hold harmless Phongsali Silence, its officers, employees, partners, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

2. Privacy and Data Protection

You are responsible for maintaining the confidentiality of any information you receive through our services. This includes respecting the privacy of community partners, protecting proprietary documentation methods, and handling personal data in accordance with applicable privacy laws. See our Privacy Policy for detailed information about data handling.

3. Third-Party Interactions

While we facilitate connections with tea-producing communities, you are responsible for your own interactions and agreements with third parties. We are not liable for disputes, misunderstandings, or issues arising from relationships that extend beyond our direct facilitation services.

4. Accuracy of Information

You are responsible for ensuring that all information you provide is accurate, current, and complete. Inaccurate information may affect our ability to serve you effectively and could impact community relationships or conservation efforts.

1. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• • The availability, accuracy, or completeness of information on our website
• • The quality, characteristics, or specific attributes of tea materials
• • Uninterrupted or error-free operation of our website or services
• • Results that may be obtained from using our services

While we strive for excellence in documentation and sourcing, natural agricultural products vary inherently, and we disclaim any implied warranties of merchantability or fitness for a particular purpose.

2. Limitation of Liability

To the maximum extent permitted by applicable law, Phongsali Silence shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• • Loss of profits, revenue, or business opportunities
• • Damage to reputation or goodwill
• • Costs of obtaining substitute services or materials
• • Loss or corruption of data

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

3. Consequential Damages Exclusion

We are not responsible for any consequential damages resulting from delays in harvest, transport complications, changes in material quality due to aging or storage conditions, market value fluctuations, or any other factors beyond our direct control.

4. Force Majeure Provisions

We shall not be liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, weather events, political instability, changes in regulations, labor disputes, or interruptions in transportation or communication systems.

1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Laos, without regard to conflict of law principles. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Laos.

2. Dispute Resolution Procedures

In the event of any dispute or disagreement, the parties agree to first attempt resolution through good-faith negotiation. If negotiation does not resolve the matter within 30 days, the parties may pursue mediation before resorting to formal legal proceedings. We remain committed to fair and reasonable resolution of any issues that may arise.

3. Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

4. Terms Modification Policy

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated revision date. Material changes will be communicated to active clients via email. Your continued use of our services after modifications constitutes acceptance of the updated terms.

5. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and Phongsali Silence regarding use of our services and supersede all prior or contemporaneous communications and proposals.

6. No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Phongsali Silence.